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What was he thinking?!

Obviously, he wasnā€™t. Thinking, that is. Michael Richards, better known to the world as Kramer, took his funny and light-hearted image heā€™d established over his successful career with Seinfeld, and flushed it down the tubes. I can just picture him skidding into Jerryā€™s apartment, shaking like an electrically charged, over-caffeinated baffoon, uttering ā€œOooooooooooohhhhhhhhhhhhhhh nooooooooooooooooo!ā€

ā€œOh noā€ is right. Whether youā€™re dealing with hecklers, irritable coworkers or cranky customersā€”insulting them is a bad idea. Comediennes anticipate that these things will happen, and they have comebacks that are so practiced that they can appear to be spontaneousā€”but few professional comics will leave those situations to chance.

Thereā€™s something you can learn from Michael Richardsā€™ common sense infarct. We all have times when have to deal with hostility from others. A lot of times, if weā€™d thought about it, we could have anticipated these episodes.

And when those situations do arise, ...

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